Data Deletion Instructions

If you created or signed in to your Softleaves account with Google, Facebook or X, we receive your name, email address and profile picture from that service. We use this only to create and sign you in to your Softleaves customer account. We never post anything to your social accounts.

How to ask us to delete your data

Email sales@softleaves.co.uk with the subject line “Delete my data”, sending it from the email address linked to your Softleaves account. Please tell us which service you used to sign in (Google, Facebook or X).

We will confirm your request and delete your account and the personal data linked to it within 30 days. Before deleting anything, we may contact you to confirm it’s really you.

You can also write to us at:
Softleaves, C/O Bridgetown Systems, Unit 24 Argyle Street, Kingston upon Hull, HU3 1HD, United Kingdom.

What we may need to keep

UK law requires us to keep records of past orders, such as invoices and payment records, for a set time for tax and accounting purposes. We keep those records only for as long as the law requires, and we delete everything else.

Remove Softleaves from your social account

You can also stop Softleaves from receiving any more information from your social account:

• Facebook: Settings & privacy → Settings → Apps and websites → Softleaves → Remove
• Google: myaccount.google.com → Security → Your connections to third-party apps & services → Softleaves → Delete all connections
• X: Settings and privacy → Security and account access → Apps and sessions → Connected apps → Softleaves → Revoke app permissions

Removing the app stops any further sharing. It doesn’t delete the data we already hold, so please also email us as described above.

For more details, see our Privacy Policy.